At acnestudios, we believe in delivering premium quality products and ensuring a smooth customer experience from purchase to delivery. If for any reason you are not satisfied with your order, our return and refund process is designed to be simple, fair, and transparent.

1. Return Eligibility

To maintain quality standards, we only accept returns under the following conditions:

  • Items must be unused, unworn, and in original condition
  • Products must be returned with original packaging, tags, and accessories
  • Return request must be submitted within 14 days of delivery

Items that do not meet these requirements may not qualify for return approval.

2. Items Not Eligible for Return

For hygiene, customization, and clearance purposes, the following items are not eligible:

  • Final sale or discounted clearance items
  • Personalized or custom-made products
  • Hygiene-sensitive items such as socks or similar goods
  • Digital products or gift cards

3. Return Request Process

To initiate a return, customers must follow these steps:

  • Contact our support team with order details
  • Include your order number, full name, and reason for return
  • Wait for confirmation before sending any item back

⚠️ Please note: Returns sent without approval will not be accepted or processed.

4. Return Shipping Guidelines

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect
  • We strongly recommend using a tracked shipping service for secure delivery
  • acnestudios is not responsible for lost or untracked return parcels

5. Refund Policy

Once the returned item is received and inspected:

  • You will receive an update regarding approval or rejection of your refund
  • Approved refunds are processed within 5–7 business days
  • Refunds are issued to the original payment method only
  • Shipping charges are non-refundable

6. Exchange Policy

We currently do not offer direct exchanges.

If you wish to change your item:

  • Return the original product for a refund
  • Place a new order separately for the desired item

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos and issue details
  • After verification, we will offer a replacement or full refund at no extra cost

8. Delayed or Missing Refunds

If your refund has not been received:

  • First check your bank account again
  • Contact your payment provider, as processing times may vary
  • If the issue continues, reach out to our support team for assistance [email protected].

9. Customer Support

For any questions or assistance regarding returns and refunds, our support team is always available to help and ensure a smooth resolution.

acnestudioswear
📧Email: [email protected]
🌐Website: https://acnestudioswear.com/